Straight Talk, Inc
Service Deactivated And Old Phone Number Lost After Replacement Phone

My phone broke and while a new phone straight talk sent me was in transit I was unable to use my calling credit. No problems with that. The whole phone replacement took about 1.5 to 2 weeks. When I received my phone, I activated it following the instructions and, got the phone number I was previously using.

Here's the problem. I usually had to refill by the 6th of every month, But, after I reactivated the phone I got a SMS from Straight Talk telling me that I had now to refill by April 28th. Fine. I attributed that to the fact that I did not use the service for about that period of time while the new phone was on its way.

However, on April 7th the service was deactivated. I called their tech support and they told me not to worry since the only thing I had to do was to give her the PIN of a new activation card, and then call *22890 to activate the phone with my old phone number. But I received a different phone number. Then I called back and I was told that what I really had to do was to buy a new service card, deactivate my service, and then activate it with the old phone number. I refused to do this and the person told me to follow some steps to get the old phone number back. These instructions did not work.

I called back and was told twice it was my fault for not refilling the account by the 7th, that the SMS was sent "by mistake", but that was still my fault because it was "commonsense" NOT to follow the instructions in the SMS.

As a result my number I had for years was deactivated and got screwed by these people.

Company: Straight Talk, Inc
Country: USA
Site: straighttalk.com

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