Bosch dryer
Poor customer service

First named 2/1 to inform them that Bosch stackable dryer door catch had snapped off - purchased from T&S five decades earlier like a machine/dryer device for around $1800.organized to possess specialist come for "evaluation" even tho I told them that which was required. Blizzards arrived also it was rescheduled. Specialist named 2/16 and since I browse the #about the dryer door, he could manage evaluation on telephone - cost was $99.95. On 2/19 after I arrived home from work-there was a note from T&S requesting that I "approve" the purchasing of the component - could not contact until Friday because they were shut and never available weekends. On 2/22 I approved the purchasing in addition to a cost of approximately. $106. Once the component arrived in, the very first Friday or Wednesday (my nights off-work) which was accessible was today-so I put up the appt. Using the specialist. He came throughout the screen which was directed at me and within 10 moments was out the doorway. I simply believe over $200 for having this costly dryer fixed after I understood precisely what component was required is extreme; furthermore, from Feb. 1 to March 8 is too much time - despite blizzards! They've dropped me like a client for something.

Company: Bosch dryer
Country: USA

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