Advent Audio
Unanswered customer service line not honoring warranty

I purchased an Advent TV from Best Buy on 12/24/02 and not long after the remote stopped working and the TV makes a high-pitched noise while it's on. I tried to return the TV to Best Buy but because I didn't purchase the service plan, they will not exchange my television.

I called the warranty number on the information that came with the TV. Since the manufacturer's warranty is good for one year, I should be covered. One problem... No one at this number answeres the phone. After I was on hold for over 10 minutes, I got a recording that said, "Due to high call volume, all of our customer servcie reps are busy. Please leave a message and someone will call you back." So I left a message and never received a returned phone call. I left a total of three messages and not one was returned.

I felt that Best Buy should take some responsibility here since they sold me the TV. With no service plan, they will not do anything for me.

I filed a complaint with the Better Business Bureau and found a phone number for Advent. I called it and the guy had no idea what I was talking about. He said that the Advent name is owned by Primo and gave me another (800) number to call. I called it and got another recording to leave a message.

I tried the website - www.adventaudio.com - but it's "under construction" and has been since early July.

I'm stuck with a TV without a working remote. I even tried a universal remote and it won't work either. There is nothing more annoying than a remoteless TV. Any ideas on what I can do?

Company: Advent Audio
Country: USA
State: Florida
City: Lake Mary
Address: 2950 Lake Emma Road
Phone: 8884742314

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