Shopdigitalonline.com - Shop Digital Online
Warning! Stay away!

If it seems too good to be true, it probably is! Against my better judgement, I decided to do business with this company. They had the best price on a "new" 50" lcd television I wanted. They beat everyone's price by more than $500—should have been clue number 1. I thought that I had done really good research on this company, but obviously it wasn't enough. So I placed my order online... Following a thorough reading of all their policies. If you read carefully, they clearly state that some items are non-refundable. While other parts of their policy are so poorly written that you can't really understand what the policy is—clue number 2.3 days after placing my order and not hearing from anyone, I called the company to inquire on the status of my order. Horrible experience. First, they tell me I had only placed the previous night. Second, I was told that I had to call to confirm the online order... Never read that anywhere. Third, when I requested information on when the television would ship, they could not tell me.

They did say it typically takes 1-2 weeks, but that wasn't guaranteed—clue number 3. As part of my order they included a promo pack which included a hdmi cable, power strip, and cleaning kit. They tried repeatedly to sell me on an extended warranty at an astronimical cost, but I declined. Still, with all these clues and warning signs, I decided to proceed forward. I was told that I would be contacted by the shipping company within 1 week to give me details on when to expect my shipment. After 12 days of no contact from anyone, I called shopdigitalonline to inquire on my order. I got a guy who was totally rude and disrespectful. Paul first told me to just sit back and wait for someone to call because everyone's really busy. When I didn't accept that answer, he told me to just "chill out" and not be so concerned. He continued to tell me that I should just wait for another week or so and my tv would show up. I asked to speak to a manager. He put some guy on who told me that I was overreacting and called me a moron, among other things.

When I requested a refund of my money he told me I couldn't get one because supposedly the television had already shipped. Well, a week and a half later I got a call from the shipping company. I received the television. Based on the packaging, I thought that maybe this television was a refurbished model, so I contacted the manufacturer. Sure thing... Refurbished. (When I went back to the site, I noticed that none of their descriptions say "new" or "refurbished".) Found out that shopdigitalonline is NOT an authorized reseller so the manufacturer's warranty doesn't apply. I contacted shopdigitalonline and requested a RMA number to return this refurbished television that was sold as "new". They refused at first but eventually gave me one—after threatening to call my lawyer and contacting my credit card company. I had to ship it to them at my cost. Good thing I asked for the shipping address and cross checked it against the original shipping label and address online. The one they gave me on the phone was grossly incorrect. I even got a different address when I called back, disguised as another customer, and asked for the return shipping address. The second time I got the correct address. It took almost a month's time and several calls before they processed my return after the television had been received.

Looking back on this situation, I feel like there were definately warning signs and things I could have and should have done better. But the long and short of it is that shopdigitalonline is a ripoff company. Avoid these people unless you're looking to either get an inferior product or just merely want to flush your money down the drain.

Company: Shopdigitalonline.com - Shop Digital Online
Country: USA
Phone: 18006222092
Site: shopdigitalonline.com

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