Conn's
Deceptive practices

I had heard of complaints regarding Con's customer service but purchased a refrigerator, stove, and dishwasher b/c the price was so good. Part of the savings involved a 12 month 0% interest financing option. When I made the purchase the employee explained that if I didn't pay of the balance within the 12 months interest (at 21%) would apply to the entire balance. Given that my plan was to pay the balance within a year's time, this sounded fair. So, through my on-line banking account I set up a monthly amount to be sent to Con's. The 12 months came and went with no communication from Con's leading me to believe our business transaction was completed. I was so wrong!

TEN MONTHS later I received a bill for an amount that was nearly two-thirds of the original balance. When I called 'customer service' (what a misnomer!) I was told that the amount included the remainder of the original balance plus the interest that had been accruing all this time... HUNDREDS and HUNDREDS and HUNDREDS of dollars of interest. When I questioned the this seemingly deceptive practice I was told that it was perfectly fair b/c I signed the contract. When I replied that every other company I knew of sent out monthly statements, I was told that what they did was perfectly fair b/c I signed the contract. When I explained that I had clearly made an honest mistake (as my payment history would verify) and that such an enormous penalty was absolutely outrageous I was told (surprise!) that it was perfectly fair b/c I signed a contract.

Since I was clearly getting nowhere I asked to speak to someone else and was told that I was speaking with the head of the dept. I then asked to speak with her supervisor and was again told that I was speaking with the head of the dept. UGHHH!

I have never dealt with people so rude, so frustrating, and so uninterested in customer satisfaction and/or repeat business. Needless to say I will never ever buy from Con's again and will do my best to spread the word far and wide!

Company: Conn's
Country: USA
State: Texas
City: Houston

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