Cowboom.com
Dealtree.com, they took a Debit Card Payment at time of sale then were unable to find the payment. Not giving money or item back
- 12-30-2009
- 7
Electronics and household app.
On the 27 of December I went to cowboom.com and bought some Speakers for $114 (it was a great price). When I got to the check out with the cost of shipping the cost went to 163.99 (ok still a good price). I paid got a confirmation for my order then waited.
On the 28th of December my payment cleared my bank account and waited for the item to ship
On the 29th of December I got an email from CowBoom.com informing me that I have the full balance of 163.99 left on my invoice. I sent in an email to have the correct the issue and got no reply
On the 30th of December I contacted their live chat customer service. The Representative toll me that they show no payment on my invoice and asked if I had a transaction ID. I gave her the full details on the transaction from my account records. She then asked me if I could fax a copy of that to them so they can go to their Merchant. I sent the fax as soon as I left the chat
On the 30th of December I received another email informing me that they have not recieved any payment for my invoice and that the current balance was $177.52 I have no idea how the price increased or why they still do not show my initial payment.
So far I have not received an offer of a refund, or my product.
Updates as the process unfolds.
Company: Cowboom.com
Country: USA
Site: cowboom.com