Hewlett Packard - HP - Compaq
Recalled Laptop Kept Burning Out After Repairs and Returned With Cracked Screen
- 12-30-2009
- 6
Electronics and household app.
HP retailer Circuit City was paid $2600 and sold us a laptop package that never worked. Multiple fixes kept burning out and the computer was a fire hazard.
HP finally received the complaint. They sent an airbill and light packaging.
When they sent it back it now had a new problem - a cracked screen. They stated they would only refix it. But charge for their breaking the screen lcd! And wanted a waiver signed.
This HP Hewlett Packard computer burned out every time and didn't accept a charge. We paid for multiple installations of software on complex Quicken and each time lost all of our work.
It was hell dealing with this company. And a rude woman with a terrible attitude at HP. This has been in collection with this company for years. We have gotten no assistance from the BBB and county consumer agency as the retailer went out of business.
The manufacturer HP knew it was a recalled item and left us struggling to get out money refunded. They are shady and did not make good. They have a bad policy at the Texas office that handled it.
Company: Hewlett Packard - HP - Compaq
Country: USA
State: California
City: Palo Alto
Address: 3000 Hanover Street
Phone: 6508571501
Site: hp.com