Kenmore
Awful service

Your Calypso ultimately died! Not saying that it'snot been "dying" because the day-we first got it in 2001. Regardless of the numerous occasions (atleast 2x annual) that people have named Sears Home Fix for support, they never once troubled to inform us that it'd been remembered, was possibly the toughest available on the market, might proceed need fix. They simply extended ahead out, cost us, abandon us with no machine for months occasionally (they're simply "so active"). Once the agitator failed, Sears cited me 3 to 6 months to get the component. After 3 months, I named to confirm the position. Shock — they'd never requested the component! But, these were kind enough to provide to-order it at another 3 to 6 week delay! Lastly, Caesar's Appliance Repair in O.C. Stuffed me in! And, yes, these were ready to supply the component in 24 hours! Also, Sears likewise didn't reveal the control cell was area of the issue and, required changing. I suppose these were preserving that for another company phone. Caesar's did tell me the entire degree of the repairs that have been needed. Clearly, we choose to not restore whilst the price was greater than a fresh, excellent machine. After I contaced Sears, their reaction "Ohhhhh, you've some of those" After I mentioned I recognized they'd been remembered; their reaction "Yes they'd. We're sure you received discover" Sadly for all of US, the class-action suit was resolved years back (never got notice of this possibly). Sears, not really apologizing did provide to market us another device and, something agreement. After I asked why not just one of many repair individuals sent to the house by Sears Home Repair previously 6 decades had asked why we were maintaining a valued product that constantly required fix, Sears Customer Support suggested "It's not their spot to let you know. They're there to identify and restore just". Which is really a good method of stating, these were informed to not! Consumer beware! Simply because you complete paperwork whenever you buy a, you've a deal for fix with Sears and, their repairmen arrived at your house, do not expect them to become forthright, truthful if not thoughtful for your requirements! Amusingly, after I named Sears Fix to stop the support visit, they really requested "why"? I told them we discovered somebody 3 times earlier and, with increased integrity than they might actually gather! Our advice, contact Cesaris Appliace for truthful, thoughtful, often following day support.

Company: Kenmore
Country: USA
Site: kenmore.com

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