Cricket Wireless
Phone Erased Messages, Store Demanded $37 Fee and Denied Unlimited Texting

Cricket Wireless: Stone Park, IL (the corporate store)
I've been having very small problems with Cricket for a long long time but its never been like this before. Let me start off by saying that if u are interested in using Cricket's service, DO NOT! It may be cheap but it is not worth it.
I was using my Cricket phone to text, keep in mind I have they're unlimited calling and texting on my phone. All of a sudden my battery died. I went to put it on my charger and when I plugged it in, it erased all my text messages.
I thought nothing of it at first then all of a sudden, a new text message came in and said that my inbox was full and please delete my old text messages. I did this and yet each time a new text came in, it still came up with that message. When this happened, I called the 611 number which is the customer support.
About 3 of the times that I tried this number, they told me that I would have to go into my nearest Cricket store. About 3 of the other times they told me to do a *228 on my phone to reset the phone which still didn't work.
Since it was night time and Cricket closes unconviently early, I went in the next day. It was a Tuesday at about 4 pm when I went to my Villa Park Cricket store, there was a sign on the door that said they were closed all of Thanksgiving week which I didn't get at all, so the next day I called a Bensenville Cricket as I started arguing with the lady, she told me that I would have to go to the Stone Park corporate store, this infuriated me because this was about 30-40 minutes away.
So I went to the store looking for answers when immediately the lady tells me that my phone is in poor condition and that if I wanted to fix this problem that I "caused" I would have to pay them a fee of 37 dollars to file in a claim to get it 1 week later! O, and she also told me that I didn't have unlimited texting on my phone which is what I've been paying for for the past 3 months!
All of Cricket is a scam, they give u a 50 dollar rebate when u first sign up that u truly cannot EVER use, they can charge u watever they want for their monthly service, and their customer service is by far the worst I have ever seen from any company, I truly hope the FCC shuts them down

Company: Cricket Wireless
Country: USA
State: Illinois
City: Stone Park
Site: mycricket.com

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