TomTom, Inc
No customer support for most any issue

My first unit was Go720. This unit is poorly constructed with power input connector only soldered to PC board. Any shock (physical) to connector results in the foil on the board being pulled loose and inevitably, inability to keep battery charged. There is no repair! They would not give me a schematic of the connections so I could fix it myself. So, unfortionatly I bought a 'reconditioned' GO730. I've taken steps to prevent damage to the connector on this unit. However, I cannot use the quarterly map update system "offered" by tomtom because they DO NOT support Windows Vista Ultimate!!?? And apparently, they have no plans to do so. Map service requires Tomtom Home version 2.6 or better. The only version that runs on Vista is 2.3.1.92. However, this does not privide the functionality necessary to use the map service.
Also, all of my complaints have gone unanswered. I call on the phone, they respond with telling me to go to the web site. I send complaint via the tomtom channels from the web site and get e-mail providing a link to FAQ's. (None of these help). Then I get an e-mail thanking me for the opportunity to solve my problem (which still exists). Then I notice that the problem has been upgraded to 'solved'.
Tomtom is a Sales Only company and have little regard for the consumer.

1 090828-003753 Incident: 090827-002528 You WILL provide me w Solved 08/27 03:40 PM
2 090828-003508 Feedback for Answer ID 4221 (Rated Helpfulnes Solved 08/27 03:09 PM
3 090828-003461 Feedback for Answer ID 6218 (Rated Helpfulnes Solved 08/27 03:04 PM
4 090827-002528 Same old problem!!! Your software DOES NOT ru Solved 08/26 02:02 PM
5 090826-002704 GO 730 presales maps rpt. Solved 08/25 02:38 PM
6 090428-002164 TomTom Information Solved 04/27 03:58 PM
7 090404-001214 (RPT) Go 730 - Home Install 2.6 Issues Solved 04/04 11:01 AM
8 090327-007844 FIX IT and stop closing the problem It has NE Solved 03/27 12:53 PM
9 090324-000674 Feedback for Answer ID 9888 (Rated Helpfulnes Solved 03/23 10:54 PM
10 090320-005431 Cannot run TOMTOM Home get eror: NS_ERROR_FAI Solved 03/20 09:45 AM
11 090212-000937 Feedback for Answer ID 9888 (Rated Helpfulnes Solved 02/11 10:06 PM
12 090127-005593 Feedback for Answer ID 4221 (Rated Helpfulnes Solved 01/27 08:41 AM

Company: TomTom, Inc
Country: USA
Site: tomtom.com

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