Koodo Mobile (Telus)
Cellular Phones

My phone service was suspended because I had not paid my bill (fair enough)

However, in the end of July there was a glitch in thier system that crashed all phones for Koodo Mobile customers. I had not persued anything, because I still had to pay my balance.in the middle of October I had finally paid my balance then expecting my services to run again as normal in the next 20 minuites. Unfortunatly my phone wasn't working, so I had to go to the mall where I got the phone

I had called technical support and they couldn't fix the problem. I was told to give it 3 days and a week and blah blah blah...

I finally got a delegate who looked into the history and told me that the reason was because of thier glitch in July and that he was going to send a report for them to look into it and that it would take at least 3 days to fix it, but give it a week (ok)

So I call a week later, and the tech support delegate can't do anything. I then said to myself "I am going to call ONE MORE TIME. If the delegate can't fix the problem then I am cancelling the phone for good"

I called and I was told to give it a week (again... NO!!!) I said I am cancelling. The delegate then told me to go back to the store to return my phone.

I went to the mall and they wouldn't return it since it had been more than 14 days, and I was told that I would have to pay my remaining TAB of $71. Oh, and somehow when I paid my bill in the middle of October by balance in a span of 3 weeks goes to $69 (for what? A phone line that doesn't work?)

They ripped me off big time. I am now out $140. I told them that I don't want to deal with them anymore and to just send my bill to collections.

Company: Koodo Mobile (Telus)
Country: USA
State: Ontario
Site: koodomobile.ca

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