Bray & Scarff/Viking
Poor Customer Service

1. Viking devices (Glowing/Induction Cooktop, pop up Ventilation process; Convection Microwave; Convection Touch-Control Stove; Warming Kitchen & Dishwasher) purchase 3 Jul-09. Stove was shown as backorder and client required to hold back to complete deploy of devices. Bray & Scarff didn't planned installment appt (1 Aug 09) with Specialist (Professional House) where all devices weren't readily available for install (Stove and Heating Cabinet unavailable for mount). Dishwasher deploy without anchoring the Foot Package. Foot Package consequently requested, but was on backorder (~ 4 week EDD). Stainless product also needed to be custom-order to accomplish installation.

2. Deploy of Stove, Stove and Heating Cabinet was finished on the 2nd visit roughly thirty days later (~ 4 or 11 September 09) which triggered client to get rid of more hours from company routine.

3. Stove not effectively attached/guaranteed to framework (right-side) during September installment evoking the doorway to stay and harm to the stove body (levelling problem). Bray & Scarff specialist planned to research stove problem (~25 September 09). This needed a 3rd house visit, creating client to get rid of more hours from company routine. Stove not precisely heat popcorn along with other products (documented in early September). Control panel and new body requested for stove.

4. Foot Package, Product and Stove control panel obtained and 4th appt planned 30-Oct 09 to ideally total installing of devices bought in Jul-09. General, the purchase and conclusion of the installment is roughly a four (4) month development that will be completely poor for items taken care of by client in Jul-09.

Company: Bray & Scarff/Viking
Country: USA
State: Maryland
City: Bowie

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