Walmart Supercenter
New Laptop Carton Contained Wood and Plastic Instead of Computer

On September 22 I purchased a new Acer Inspire 5810 Timeline Laptop computer. This after I returned the same model purchased 2 days earlier because of "dead pixels."

When I opened the sealed carton, all that was contained were 2 pieces of wood and a DVD drive together with some plastic cylinders where the power cord should have been, but no computer!

I immediately called Walmart and spoke with Loss Prevention, a person by the name of Keshia, and the Assistant Manager, Stacey. They asked me for SN# and other info from the receipt and told me they would investigate. I told them I was bringing the item back right away. When I arrived and showed them what I bought, they Stacey and Keshia said they would "investigate" and get back to me. I asked them to refund my money or give me a computer while their investigation was ongoing and the refused.

I left the item with them and Stacey promised to call me back last night - which she did not.

Someone went to a lot of trouble to rip me off because the carton was sealed and had the approximate weight of a laptop. Has anyone else had a similar experience? What is the best way to either get a refund or another computer? This is so obvious that I cannot believe Walmart did not handle this in the right way when I reported it.

Any help will be appreciated.

Company: Walmart Supercenter
Country: USA
State: South Carolina
City: Rock Hill
Address: 4875 Old York Road

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