Verizon Wireless
Problem phones & poor customer service

Oh where do I actually start. I've been a faithful client of Verizon for atleast 10 years also it appears to me their customer support has continuously dropped through the years. After I got married three years before, my spouse and that I visited a Verizon store to obtain him a mobile phone and also have him put into my bill. I also got a brand new telephone since I had been due for my fresh every 2 offer. After I got my new telephone I had been requested basically desired to contribute my previous telephone to battered women and that I had informed the person number. I didnot obviously have a very good reason for maintaining it, then when the person explained he'd quit my previous phone-in the rear using the additional aged mobile phones I didnot create a large deal of it. I had been somewhat like well okay whatsoever. Given, it was my problem that used to donot cause a picture to obtain it back, but I thought it had beennot an enormous offer since I'dnot be utilizing it anymore also it appeared to be to get a great cause. Properly per monthapproximately later I began getting billed for ringers I had been not buying. I named Verizon customer support plus they were very rude simply because they clearly thought I had been simply looking to get some free-ringtones from them. The person, in an exceedingly condescending speech, claims "you suggest to inform me you did not obtain Morris Brown." I understood it had been a lot of R&W tunes, that we don't pay attention to, and so I was like "who the-hell is Morris Brown?!" I later discovered which was the title of the tune rather than performer. I virtually got nowhere with this person. Disappointed although not prepared to quit, I called back the next day. I described about how exactly my previous telephone was obtained and "contributed" and was interested if somebody might somehow utilize my previous telephone and purchase items that might subsequently be billed to my bill. I spoke to many diverse individuals, every time needing to clarify the tale repeatedly again. Everybody I spoke to explained it'd be difficult for that to occur as my previous telephone must no further be associated with my bill. I had been subsequently informed the only path they'd credit me for that $33 value of ringtones was easily got my telephone to some Verizon shop to ensure that somebody might examine my telephone to determine easily did or didn't obtain these ringers. Really annoying, but possible. And so I went a Verizon shop (different one I acquired the telephone from) and allow them view it. After searching through my phone and viewing the kind of music of the ringers I did so have on my telephone, none which were the ringers under consideration or even near to that type of audio, they decided to provide me a credit. Then I questioned them how I really could make certain this did not occur again plus they explained I'd need to place a stop on my bill. I had been simply in shock the only point I really could do was to dam myself from installing issues simply to maintain another person from installing issues aswell. Why must I not have the ability to utilize my telephone and it is functions? They ought to have created it important to discover how this is occurring and place an end to it! Their indifference to my issue was frustrating. It was the very first time I'd ever endured any issues with Verizon, and so I did place the stop on my telephone and quit it on for all weeks. I subsequently chose to attempt to consider the stop off and so I can use my telephone and obtain some ringers for myself. The same happened again. Along with the ringers I bought, there have been additional ringers used to do not buy on my monthy declaration. And so I needed to leap through flaming hoops together once again. I currently maintain the stop on my telephone all the time since it is a discomfort within the butt to cope with Verizon customer support, and of course I currently reside in Alaska where you will find no Verizon shops, therefore working right down to the closest shop to allow them to examine my telephone could be altogether difficult. I ought tonot need to consider my phone-in for their shop just-so they are able to examine it since no body really wants to do their work and repair the problem accordingly!

When I mentioned before, we currently reside in Alaska which is a result of the very fact my spouse is military. I had been a little concerned about support not being accessible out here-but was guaranteed with a excellent customer support representative. That people must have no problems. And we'venot had any issues with our support out below. The disadvantage to being out here with this Verizon support is you will find no Verizon shops out below. We were equally due for the fresh every 2 offer because we got our telephones in the same period. We went onto the Verizon site and read through the telephones and lastly determined we'd equally obtain the EnV. All was great until a couple of months after we got the telephones my partners primary screen went empty. We named customer support plus they decided to deliver us a brand new telephone and we'd return the broken one. Did we get any type of credit for that ringers we purchased for his telephone because he just had it 4 weeks... Obviously not. It had been only a little unsettling that people invested cash for that ringers in order for them to just be properly used for 4 weeks since clearly the alternative phone might just have these silly ringers that include the telephone. We didn't purchase anymore ringers for his phone-in event there have been anymore issues and it is the best thing since the alternative telephone was a whole lot worse compared to one we delivered back. The alternative telephone kept closing off for whatever reason, the battery would not be lifeless, however the telephone would simply turn off. Which could NOT occur whenever your within the military. Your NCOis should be ready to obtain touching you ALL THE TIME!!! Again we named customer support to describe the issue. This time around the man wasn't so good and appeared persuaded we were also retarded to function the mobile phone. I eventually got the telephone from my spouse to describe for this really rude guy that I've exactly the same specific telephone, nor have any issues with it what-so ever. The person reluctantly decided to deliver us still another alternative telephone. Whenever we got the Next alternative telephone we still had issues. This 3rd telephone worked just good till we'd to cost it. For whatever cause the charger didn't create a great reference to the telephone and we'd to fold the wire just-so, frequently rigging up a way to maintain the wire within the preferred place. We'd discovered my spouse could be likely to Seattle on company. It was not as poor whilst the prior telephone so we determined simply to endure it till he visited Dallas so he might go directly into a Verizon shop in the place of investing all morning about the telephone with customer support. While he got the phone towards the Verizon shop they examined it and decided it was actually a "poor telephone" plus they got him another phone to displace it. Today on his 4th EnV telephone, that will be beyond absurd, we were optimistic we'd have no more issues. But after having this telephone for some weeks 1 / 2 of the primary screen went. Should you invest your hard earned cash on anything, is it truly so much to request that it work-like it is designed to?! Because this have been happening for such a long time I had been nearly due for my fresh every 2 again. I will just imagine my partners day got forced back because of the reality they held changing his telephone. I'd a visit prepared to-go house and visit and so I thought I'd simply obtain a new phone while I had been there and provide him my previous telephone. I will have a brand new telephone and he currently includes a telephone that works enjoy itis designed to. Nevertheless, personally I think we were scammed since his telephone never did function precisely so we basically taken care of a telephone which was only issues. Do they intentionally send faulty replacement telephones? Certainly it had been anything significantly more than only a chain of misfortune. Going right through 4 telephones that have issues appears a little much. I'd have believed it had been that type of telephone easily did not possess the same specific telephone that I'd completely zero issues with. I'll say I did so talk to serveral Verizon representatives. Which were very enjoyable and attempted their finest to assist us solve the problem, sadly all of the people we handled were really rude so when they got fed up with coping with people they'd move us around to another person then we'd need to clarify issues once again. I believe if you should be in a that demands one to cope with clients you need to atleast pretend to provide a darn and do your task to solve the issue, should you cannot atleast do this, you need to look for a new type of function.

Company: Verizon Wireless
Country: USA
State: Georgia

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