RCA Thomson
Television warranty lie

We purchased an RCA television in late 2008 and shortly thereafter, the picture tube went out. We called RCA's Thomson Customer Service number and explained that we did not have the receipt and had purchased the television with cash, so did not have the exact purchase date. However the TV had a label on the back indicating a January manufacture date. Gave all the info (serial, model, etc.). We were told that there was a 2 year warranty on the picture tube, but that we would have to pay for the labor. We agreed to the arrangment, and went about getting the contact information for their authorized service center.

Drove an hour to take the television to the service center only to be told that they COULD NOT order the picture tube without the receipt. So we took the TV back and called the customer service center again. We were again told that the picture tube warranty was TWO YEARS and directed to contact the store where we bought the TV to get a duplicate receipt.

Went to the store, and they could only get us duplicate receipts for the previous 90 days, so we were out of luck there. I called the service center back today and got a "customer service" (I use that term loosely) representative who just flat told us that there was nothing they could do without a receipt. After almost an hour on the phone with her, she dreams up a new warranty for the TV and tells me that the warranty on the picture tube is only ONE YEAR. I asked to speak to her supervisor, who assured me that was indeed the case. I asked why TWO of his employees had given me false information, then. He said that he would "investigate" - okay...

This has been a months-long process. I'm ill and tired, and I will never - repeat NEVER - deal with this company again, and I strongly advise others against it as well!!!

Company: RCA Thomson
Country: USA
State: Georgia
City: Marietta
Address: P.O. Box 671988
Phone: 8777947977

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