Metro PCS
Getting even

I had signed up for the $40 plan, but the salesperson entered me in for the $45 plan. Of course it says $45 on the contract, but I didn't review it since I had trust in the rep doing the right thing (incidentally all you get is the bottom line with the taxes and all so you couldn't tell from the bill what plan you're in).

I went back to the branch seeking a 3 month credit for the the rep's mistake, but they couldn't accommodate me there, telling me to call customer service. With customer disservice it's like hitting a brick wall. I wanted to continue but I also wanted to correct their mistake. So I figured since I overpaid by $15, I would drop down into their $35 plan for at least 3 months to make up for the difference (I already did this for 3 months and I plan on doing this for at least another 3 months to teach Metro a lesson - the services at the $35 level is adequate for my needs.)

I will continue to see how it goes with Metro. They're getting heated competition from Cricket and magicJack and I may jump.

Company: Metro PCS
Country: USA
State: Pennsylvania
City: Morrisville
Address: E. Trenton Ave

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