Metro PCS
Customer service

When I first purchased my phone the store charged me twice on my debit card. I had to go through my bank to get my money back as the store would not reimburse me they stated that they were not over according to their books... Nevermind that I brought in all the bank statements and records to prove they charged me twice. They tried to say maybe I purchased two phones! Today is the 2nd time I my service was disconnected because of non payment. I pay the same every month online and the payment was cashed and in time before it was due on the 25th of the month. I just do not have the energy to go through all the craziness to prove my payment was sent this month. I am just cancelling and going to another more reliable provider. Trying to get throuh to talk to someone is a joke, they do not answer the phone. You have to talk to the computer and all that does it get you no where real fast. This company is the absolute worse service I have ever had! I would NEVER recommend anyone using this cell phone service it is run by a bunch of monkeys for sure!

Company: Metro PCS
Country: USA
State: California
City: Orange County

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