Verizon Wireless
Smartphone auto-connect data usage billed $408.91

Incident
My wife and I have been Verizon customers for over 4 years and only now we've been tagged with a 408.91 monthly usage bill, which to our surprised is that our Treo Smartphone goes online regardless of our consent to retrieve data and updates. Which is ridiculous and was not conveyed to us when we first got the phone in 2007. The data usage showed a 18,313kb used which they calculated to be a $274.70 charge. The agent that we contacted suggested that we get a new phone not in the smartphone category, which is more unnecessary expenses we need at the time and place a unlimited data plan on our current account until we get a new phone and supposedly we'd get credited only 75% of the Data Usage bill (which she calculated to be:$225.58) Thus, only leaving us the option to pay only half of the current bill since were on a tight monthly budget. The agent did mention that there was going to be a 5.00 charge for a bill not fully paid. What worries me most is the conversation was not transcribed as other companies would make the effort to make a copy available in my e-mail and as I hear from other complaints, they make their claims to help you out for the moment on the phone but don't back it up. It's preposterous to have to go through all this trouble for their "Smartphones" to keep making them more money than they claimed on my contract. I remember the salesagent never making the claim that my phone would not "Auto-Connect" just to update it's software or emai, etc. It's ridiculous!

Company: Verizon Wireless
Country: USA
Phone: 8009220204
Site: verizonwireless.com

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