Spartan Corpoation, FedEx
FedEx claims Delivered on Doorstep, no tracking number for weeks after delivery

Company FedEx'd $1700 computer without signature and did not tell me it was being delivered until it was already stolen, 3 weeks later. Computer was sent in for warranty work and I made sure it was insured when I mailed it to Spartan.

Spartan Case Packing List
190 Rockland Street
Hanover, MA 02339

Case Number: SPA-01534-RJC4 Repair
Date Submitted: 2/12 3:15 PM

Feb 23rd
Your Spartan Case SPA-01534-RJC4 has been resolved. If we are returning item (s) to you, shipping information will be provided with 24 hours. If you have any questions, please let me know.

Sincerely,

Jason S

I never received the email 24 hours later so I assumed that the unit was not shipped because they found another issue with it. So I waited. I am a full time student and work full time. I don't have time to figure out if people are doing their jobs.

Mar 3rd
I received an email that my computer was fixed. When am I going to get it back?
Thanks,
Terri

Mar 4
Hi Terry,

Your machine shipped out last week. It should be arriving any day now.

Scott Woodward

Spartan Corporation

(781) 829-8660

Scott@spartanco.com

Mar 4
k
Thanks, Terri

Mar 6
I haven't received my computer. Do you have a tracking number?
Thanks,
Terri

Mar 9 (Still no reponse, resend email)
I haven't heard from you about the tracking number?
I would like to track my computer to make sure it makes it to me in good condition.
Thanks,
Terri

Mar 10
Hi Terry,

I apologize about that, your tracking # is 979642732197. I looks like it was delivered on the 26th.

Scott Woodward

Spartan Corporation

(781) 829-8660

Scott@spartanco.com

The emails go back and forth. The police department told me that FedEx or Spartan need to file the police report because I never received the case.
FedEx won't answer my email.
Spartan told me it was my fault for not checking with them after 24 hours about my tracking number.
I feel Spartan is responsible for FedExing a unit to a commercial doorstep without a signature and not telling me the tracking number. Who would leave a expensive computer on a doorstep like that? I live in a garage apartment on top of a business behind the Highschool.
Thanks!

Company: Spartan Corpoation, FedEx
Country: USA
State: Maine
City: Hanover
Address: 190 Rockland Street
Phone: 7818298660

  <     >