MagicJack
The Only Magic Is The "working One Minute - Broke The Next" Magic! Does not work as advertised - ZERO customer service after you buy it
- 04-23-2009
- 16
Electronics and household app.
Worked fine for the 1st month and a half. Overnight, it stopped working. Their website is as difficult to navigate as Walmarts'. It took me 30 minutes to find a Customer Chat line. I was disconnected from the chatline on 4 different occassions and spoke with 8 agents over a nine hour period. The piece of crap still doesn't work. No one of their end seems to know what their doing and everyone you talk to wants to walk you thru the same nine hundred steps wiping other software off your computer (that they say is incompatible with magicJack - funny thing it worked for over a month with that same software on my machine). The product is great in theory and useless in practice. If you threaten one of their agents by saying you're going to use some other voip service, they'll disconnect you. There is NO actual phone number to call and you can tell by their dialect, their "agents" are not American. Which, in and of itself, is most likely half the problem. Take my advice folks - keep your 39.95 and use it to pay for 3 months of quality Vonage service. The only magic this jack has is the works one minute - broke the next magic!
Company: MagicJack
Country: USA
Site: magicjack.com