Thompson Product Exchange Center, Alco Electronics
Sent stereo (in warranty) for repair in Dec. 2007. Product never returned, despite several e-mails. Alco Electronics now handling warranties

February 28

I sent my daughter's stereo player to Thompson Product Exchange @ 11721B Alameda Ave, Socorro, TX 79927, in December via UPS. The UPS tracking reports shows the stereo was received 12/21/07, and signed for by Jimenez. The company never contacted us after they received the stereo.

In September of remembering we had never received the stereo, (we purchased a radio to use until the stereo was returned), I called to get an update. At that time (9/9/08), I spoke to Chris (at Alco Electronics New York office-no last name given) and was told to send a letter along with a copy of the UPS tracking report to supportid@aol.com., which I did. I was told that Alco Electronics had taken over RCA (thus I needed to send the report to them and not Thompson Exchange Center).

By November of we still had not heard back from Alco Electronics and on November 14, I called their customer service dept. And spoke with Jack (they never give last names). On November 10, I sent another e-mail to supportid@aol.com. On December 8, I sent yet another e-mail to supportid@aol.com. To this day no one has e-mailed us back or called us.

I have since spoken to our District Attorney who told me to report the companies to the Better Business Bureau in the state they are located. He also told me to report this to the store where I purchased the item, as the company may not want to continue doing business with these companies. Finally, he told me I could file a claim with Small Claims Court for a very nominal fee.

I plan to e-mail Alco Electronics again today and let them know I do plan to follow the legal advice I have received. I am fortunate that I was able to purchase another radio for my child (many people are unable to do this); however, it is not right for warranty company to receive items for repairs and never return the item or send money for the customer to replace the item.in may opinion that is stealing.

Company: Thompson Product Exchange Center, Alco Electronics
Country: USA
State: Texas
City: Socorro
Address: 11721B Alameda Ave

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