Best Buy
Defective Merchandise

This Best Buy will knowingly put defective merchandise back on it's shelves, so be careful when you buy things from here.

Before Christmas, Best Buy had a sale on the Guitar Hero III: Legends of Rock with guitar controller. My husband is addicted to Guitar Hero and Rock Band, so I figured I would pick it up for him as an early Christmas gift. I get home with the thing, he opens it up, puts the guitar together, and the guitar won't work. We take it back to the store to exchange it for one that does work. I have a friend who used to work at this Best Buy location, and I knew beforehand that they will put defective merchandise back on the shelf as long as it looks like it is in good condition, so I took a black marker and put an X on the side of the box. I wanted to make sure that if the new one we get doesn't work, we don't go back and grab our original broken one if it is back on the shelf. We get home with the new one, and that one works just fine. A couple weeks later my husband went there for a DVD on his way home from work, and the box with the big black X is back on the shelves. Who knows how many times it may have been returned and put back on the shelves since we brought it back to the store.

Two weeks ago, Best Buy had a sale on the Everybody Loves Raymond DVD seasons. Everybody Loves Raymond is one of my favorite shows, and I only need two more of the seasons to complete my collection, and of course the only Best Buy in the area that has the two I need is this store. So I go to the store to get them, and the only ones they have left on the shelf are broken. I could hear the DVDs moving around inside as soon as I picked them up. I brought them to a sales associate, hoping they might have more in that back that aren't broken. Unfortunately they didn't, and the associated thanked me for bringing the broken ones to her attention. I never managed to get the two seasons I needed while they were on sale, but last night we went to the store again to pick up a game, and the two broken seasons were back on the shelf.

These are just two examples I have of how this store operates. Like I said, be careful when you buy anything from here.

Company: Best Buy
Country: USA
State: Illinois
City: Downers Grove

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