MIO GPS - Concentrix, Customer Support Centre
Malfunctioning product - Poor Customer Service

I purchased a MIO C520 GPS less than a year ago and have been having problems from the begining. I have call the "Customer Support Center" on numerous occassions to solve my problem.

Each time I call, I am on hold of at least 10 minutes before speaking to an agent. Each time, I have to repeat the entire situation, over and over again...

I sent my unit for repair, twice (paying for the shipping). On the latest call, they advised me that I was to receive a replacement unit. All I had to do is to send the original back to them.

Over a week went by and after trying to follow up to see where my replacement unit was, I was contacted by the "Customer Support Center" only to be told that my replacement unit was not sent yet and that there was an additional charge.

I am deeply frustrated with MIO and the "Customer Support Centre" and wished that I had never purchased it.

Smithfor5
Laval, Quebec
Canada

Company: MIO GPS - Concentrix, Customer Support Centre
Country: USA
State: Nationwide
Site: mio.com or www.concentrix.com

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