Aaron's Sales And Lease
Seven-Year Customer Told Payout Was Done, Then Owed More

I am a customer of Aaron's Sales and Lease and have been for the past seven years. In those seven years I have been a relatively satisfied customer and have purchased a 32" JVC television, 2 JVC stereos, a Hotpoint washing machine, a kitchen table with four chairs, and an RCA DVD player. I leased a 42" JVC flat panel television in December for a cash price of $1499.

In January of this year I inquired about my payout amount. I was not happy with it and told the local office to come pick up the television on January 15th. When they still had not arrived to pick up the television on January 26th, I phoned them to see what was going on. I asked about the payoff amount again, and again I was not happy. I was then transferred to the store manager. He then offered a payout of $650. I agreed to this deal and went into the office on January 27th and paid $721.69 altogether.

When I returned home and was looking over my receipt, I noticed it said store credit. My boyfriend and I decided to go to the store to see what the receipt meant. We were told that it was a done deal; he just could not close the account without the regional manager's approval. We asked if the regional manager did not approve it, whether we still owed the rest of the agreement. He told us the regional manager had already approved it, it was a done deal, they just had to wait for the regional manager to come in, which should have been later that day or the next, and we should receive our paperwork by mail in a few days.

On February 5th we still had no contact from Aaron's, so we called. We were told that the regional manager had not approved the payout. So here we are, loyal customers for seven years, told that we owed more money one day when the day before we believed it to be paid off. I spoke to the regional manager on the phone and informed him of how long we had done business with Aaron's, the things we had already purchased there, and the things I still wanted to buy there. He said that was fine but he could not honor the store manager's offer. I informed him he would lose our business. He very rudely said that was fine.

I do not appreciate being treated like I am nothing. My loyal business with them for seven years meant nothing? I do not understand how that is possible. I was treated wrongly and lied to several times. This company has done me wrong and I am very upset about it.

Company: Aaron's Sales And Lease
Country: USA
State: Tennessee
City: Cookeville
Address: 120 S Willow Ave # B2
Phone: 9315291939

  <     >