Thomson Consumer Electronics
(parent Company Of RCA). Thomson, won't give me my refund. For the defective unit I returned to them!

I bought a Rca dvd/vcr recorder from walmart. Sent it back to Thomson, when it became defective while under warranty. So far so good. They sent me a replacement without incident. Now, the repacement unit failed. Withen the remainder of the warranty period. And thats where my troubles began. Took Thomson a full month to send me a shipping label, and then only after repeated request's and phone calls. Next, I returned the unit right away According to FedX, They got it on August 27, and ever since they've kept me waiting on a refund. With no end in sight. They keep stalling me, and runing me around in circles... Saying that I should recieve one in 4-6 weeks, then when I call back weeks later? THey give me the same song and dance, and parot that I'll receive a refund in 4-6 weeks. Problem with that is: I've been waiting on that refund for about 4 1/2 months! Every time I call they move the clock & callender back further. Lol. I've asked to talk with a Superviser. But they'll never but never switch me over to one. For the past 2 months, they tell me my refund has been approved... And I'll be getting it in 2-3 weeks. I tell them how long I've waited? But they just respond with the same ole same oh, That I'll recieve it in 2-3 weeks. Iam really not sure what to do. But thought i'd give my 2 cents worth. William a.

Company: Thomson Consumer Electronics
Country: USA
State: Texas
City: El Paso
Address: 11701 Alameda Ave
Phone: 8664657157

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