Coby Electronics Corp
Unwitting buyer of a Coby digital photo frame
- 01-05-2009
- 1
Electronics and household app.
I don't know much about the quality of Coby's products. This is about its mythical customer service.
I was unable to get the DP-102 photo frame I bought to work with my iMac computer, even though the owners manual said it would.
I e-mailed the techsupport address for help with five questions. They replied with one question answered, and the answer was there is no way to edit the camera S-card to eliminate some photos or reorient (rotate) any of them. For that, I assume I need a computer.
Three times I called their tech support number. Each time I was put on hold by a message and told my call would be answered in the order it was received. The message helpfully kept me informed where I was in the queue - 14th, then 9th, then 4th.
Getting to 4th was the kiss of death. Each of the three calls was then ended after I was told I was 4th with the message "all service representatives are busy helping other customers. Call back another time."
Despite my threats in subsequent e-mails to use this site, write the company headquarters and return the frame to the retailer with stern advice that they stock Coby products no more, I got no reply, e-mail or phone.
Company: Coby Electronics Corp
Country: USA
State: New York
City: Maspeth
Address: 56-65 Rust Street
Phone: 7184163197