Conn's Appliances
Delivery and Installation Misquoted, Install Not Done for Days After Large Purchase

After spending a lot of money at Conn's this past weekend for all new appliances I have had the worst experience ever regarding delivery and installation. For starters the sales associate misinformed me on the charge for delivery and installation. Upon arrival of the delivery I was informed there was no installation with my order. I called the store manager, Ken, and after being kind of rude he decided he would make things right and waive the installation fee due to the fact that his sales associate had made a mistake. Bad news... He couldn't do the install until the following day. I agreed to wait til the following day. No phone call or install guy on the following day!!! I called the store Ken was not available but the manager on duty informed me Ken did not do the paperwork for my install. THANK'S KEN!!! The manager on duty gladly took care of things but... Bad news... Again... No install til the following day.

I called corporate they said I had to wait til the following day because these situations are between the managers and their warehouse guys.

Thanks for nothing Conn's! Needless to say I will not be shopping there again! Truly the crappiest customer service I have ever received

Company: Conn's Appliances
Country: USA

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