Neopost
Provides Faulty Equipment and then Refuses to Provide Refund
- 10-27-2008
- 21
Electronics and household app.
In Summer we decided to rent a postage meter from Neopost. The meter kept deducting money from our postage account without printing a postage label. When I asked for a refund on the $16 in postage the machine ate, they ignored me. I filed a Better Business Bureau complaint, and Neopost ignored that too! Finally, from not getting what we paid for—a working meter and customer service—we made a request, in writing, for a refund on the remaining 10 months of service we prepaid. Neopost told me, in writing, that they agreed to the refund. They even sent a return shipping label. However, once they received the meter back, they claimed they did not agree to a refund and refused to process the refund. Now we are without the meter and our money!
This is a fraudulent company. Do not do business with them! I am going to post complaints about this scam all over consumer protection sites to warn other consumers.
Company: Neopost
Country: USA
State: California
City: Hayward
Address: 30955 Huntwood Ave
Phone: 5104896800