Best Buy
Horrible customer service

On September 17 I went to the Best Buy store located on rt 22 in union, nJ. This was due to the fact that I left my blue ray dvd a month prior prior because there was no sound. On two occaisions prior I went to this store location and they informed me the dvd was not fixed yet. Then when on went on the 17th of september at approximately 8:30pm i was informed they couldn't find my blue ray dvd player. I was very upset because I spent over 7,000 back on 12—31. I asked to speek to the manager on duty. I waited for 30 minutes and no one explained what was happening and why i was waiting for so long. When the manager finally came he said they lost it and they will provide me with one of the selling floor. I asked can i get a new one and be able to open the box to make sure that everything was ok. I was told they needed to close and I had to leave. I said to wait i just wanted to open the box. I was told thatif i don't leave they will call the union police department. I said that please be patient i just wanted to be treated with respect and dignity. They called the union police department and I was escorted out the store. I was so humilliated and treated with such disrispect.

Company: Best Buy
Country: USA
State: New Jersey
City: Union
Site: bestbuy.com

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