Sears / Kenmore Refrigerator
Dishwasher repair parts on backorder for months under warranty

I purchased a Kenmore dishwasher about three years ago and it stopped working in February of this year I purchased the warranty offered to cover the repairs and the tech came out and fixed my dishwasher. Two months later it ceased working and again I called for repairs. The service tech came out on June 16, couldn't find what was wrong and ordered parts he hoped would fix the problem.

The parts were not in the next week but were promised by the 3rd of July. They didn't come in... Company was searching for an alternate part source... And I was assured the parts would be in by July 28th. The parts were not in and again, after a number of phone calls and emails to the company, I was given a due date for the parts of August 25.

When that date rolled around, still no parts. I again called every number I was given and sent several emails to the company asking for the dishwasher to be replaced under the warranty I'd purchased.

I was told the dishwasher could not be replaced without a technician declaring it couldn't be fixed. The catch there was, no repairman would be dispatched because the parts were on backorder. I was finally given a due date of September 29th. I spent over an hour on the phone earlier this week explaining I wasn't going to wait four months for a part that wasn't guaranteed to be in and that I planned to purchase a new dishwasher and sue the company.

I received a call from Sears two days ago offering to refund the price of the warranty I'd purchased for the repairs. I took the offer because it's about the only thing I figured I'd get out of them. I spent several hours on the phone and sent over a dozen emails trying to resolve the problem and all I got was one gigantic run around. I will never buy another Sears product. I strongly suggest anyone thinking about buying something at Sears do so with caution.

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Company: Sears / Kenmore Refrigerator
Country: USA
State: Alabama
City: Decatur
Site: sears.com

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