Cellular Air - Alltel
FAKE, PHONEY cellular phone RETAILER MASQUERADING as an actual ALLTEL corporate store!

This company mislead me, and did not stand behind their employees mistake which, of course, cost ME both time and money... A new "Alltel" store opened across from my shop, which pleased me, as I was due for an upgrade. The first thing I asked upon walking in the store one Saturday afternoon was; " Are you an official Alltel store?". The clerk replied; "Yes". So I commenced shopping for a new phone. She was very nice and helpful and I decided on a new Glimmer. I also purchased an accessory package containing a clear case, 1gb of memory and a mobile charger for traveling.

Two weeks later, while traveling in Colorado, I discovered that she had sold me the wrong charger and my phone was going dead. I managed to locate a corporate Alltel store and was informed that they could not perform the exchange for me due to the fact that I had purchased it from an independent retailer! I proceeded to purchase the correct charger for ANOTHER $30.00. Several days after my return to Florida I attempted to return the incorrect charger to no avail... The clerk was new and offered me more accessories, which I did not need. I agreed to return to see a manager, who, after much negotiating, agreed to refund the $30.00 minus a 're-stocking' fee of $5.00 (because I had discarded the packaging) via company check by mail within two weeks. After all of this I have finally received a check for $17.11!! This is an outright INSULT as it was their clerk that sold me the wrong accessory to begin with. PLEASE make sure that you are dealing directly with a CORPORATE ALLTEL store. I have been with Alltel for years and have never had a bad experience... Obviously their criteria for 'Retail Sales Partner' needs to be way more stringent!

Company: Cellular Air - Alltel
Country: USA
State: Florida
City: Clearwater
Address: 5395 East Bay Drive, Ste 103
Phone: 7275381979

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