Haier America
Took 8 weeks to replace dishwashe
- 08-29-2008
- 15
Electronics and household app.
My 7 month old Haier dishwasher stopped working on 7/8/08 and I finally got a replacement sent to me on 8/25/08.
Their customer service tech must be trained to stall and not give information until the consumer just gets pissed and stops calling. It just happens that I am persistent and know how to manually wash dishes, so I finally got a replacement. I think it surprised them that I called 2 or 3 times a week and wasn't quitting. I called so many times I finally started talking to the same people twice and kept records of the names of people I spoke with.
I learned my lesson dealing with Haier due to their support problems my next appliance will be a name brand other than Haier.
Company: Haier America
Country: USA
Site: haieramerica.com