Elements 5
Faulty charge to credit card Germany

I was called by Citi Card and told there was a suspected fraudulant charge made to my account of $1.99.00 by this company, and they suspected it was fraud... They did not specify why.

I immediately cancelled the card, and filed out forms their secutity department sent me... They lost the first two, and received and confirmed the copies I faxed to them.

I received a third bill and the charge was found as valid... I have yet to be able to get them to show eveidence that I purchased anything from elements... I have asked for some sort of proof, as I have no recall of making the purchase, but so far nothing. I'm supposed to be able to get some information from them nest week, but they wat the money now.

I guess my complaint is with Citi-Cards as well as Elements.

I realise that sometimes a purchase is made, and forgotton about, but I don'y think so, as hey contacted me brfore I ever recieved the bill.

I have no idea how it will come out.

Company: Elements 5
Country: USA
Address: Germany

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