Circuit City
World's worst customer service and attitude

Ordered an LCD TV for my son for Christmas online, to be picked up in their Shreveport store on 12/18/07. Went to the store on 12/22. Waited in line to get to the pickup counter. Gave the ID and credit card info., and was given a pickup ticket to sign indicating I had received the TV, while the lady called back to have someone bring the TV up. After about 20 minutes and a couple of calls by her back to the storeroom, I asked her to get a manager. She paged a manager to come to the counter. Ten minutes later, still no manager. I grabbed a guy walking by with a headset on, and although not a manager he tried to help. Ten minutes later, he comes to me and says that they must have sold the last one just a few seconds before my order came through. I told him the order was four days ago. Then he suggested that their inventory was wrong... Or that maybe the TV had been stolen... Yep, stolen. He offered to "special-order" one and call me when it came in, only to find out that the system "wouldn't let them" order it. I asked to speak to a manager (since he had been running off to consult with one) and was told that all their managers were "too busy" to talk to me. World's worst customer service and attitude.

Could this be one of their bait and switch promotions? I've read a lot about those on the web since.

Company: Circuit City
Country: USA
Site: circuitcity.com

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