Samsung
Bad conditione
- 07-09-2008
- 4
Electronics and household app.
I purchased a Samsung window air conditioner, Model AWO6ECB7XAA, from Lowes on October 23. I paid extra for an extended protection plan.
Seven months later I called the Samsung number, 1-888-775-6937 to report that it was not emitting cold air.
Their local authorized service dealer, Class Appliance Center, picked it up for repair on May 10. After keeping it for 7 weeks and three days, it was delivered and installed back into my window on July 2.
Same problem as before - - - no cold air. The delivery person, took it back to Class Appliance Center for more work.
Why was I not offered a new replacement unit?
Company: Samsung
Country: USA
State: New Jersey
City: Ridgefield Park
Site: samsungusa.com