Alltel 02 Wireless
Deceptive practice, lied about contract term

I was going to change cell phone companies because of a move. I went into o2 Wireless an Alltel dealer to talk to them about there rates. I needed at least two lines and maybe two other for my sons. I was told I could have 5 lines so I asked them about the cost. I was told the cost for the first two lines & then was told that the other two lines would be $15.00 per month & it would be a month to month contract for those two lines. I signed up knowing that the first two lines were in a two-year contract & the other two were month to month. About 6 weeks into the contract I wanted to drop two of the lines because of poor service & I was told there would be an early termination fee to cancel. I talked to the manager & told him what I was told at sign up & he said he was sorry, the salesperson that signed me up was new & didnt know all of the terms. He said he would make sure she knew the facts from hear on out I told him that wouldnt so me any good. He said he would talk to his Alltel pep & see what he could do for me. He never called me back even after I left several messages. Also, the monthly bill is much higher than I was told it would be. This is the worst cell phone experience I have had & I have had cell phones since 1996.

Company: Alltel 02 Wireless
Country: USA
State: Kansas
City: Ottawa
Address: 212 South Main Street
Phone: 7852422223

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