FotoConnection
Terrible customer service

It took 20 days to deliver an item that I ordered online on 6/12/08. Since it took you much time to process and ship my purchase - I am so MAD AT YOUR SERVICE - IT * A HUGE LEACH. Here is the history of my purchase:

6/12/08 - I submitted order online

6/18/08 - Fotoconnection questioned shipping address questioned as it is differed from billing address

6/18/08 - I corrected with credit company of shipping and billing address disparity

6/18/08 - I informed Fotoconnection that address disparity was corrected

6/23/08 - I contacted Fotoconnection for a shipping tracking #. Customer service associate "Bobby" assured purchased item already in transit. I tracked shipment thru CEVALogistics - shipment was not found - "Bobby" provided incorrect tracking #.

6/24/08 - I contacted Fotoconnection - unknown customer service associate advised that I should contact CEVALogistics for tracking #. Dealing with this associate was very disappointing, as some of associate's comments suggestive of racial innuendo. Call was transferred to customer service supervisor (Kevin AKA Andy) who provided correct tracking number. Kevin guaranteed the shipment should arrive 6/30/08 at the latest.

6/27/08 - Tracking show merchandize was already in LAX.

6/28/08 - (Saturday) No call received from shipper for delivery appointment

6/29/08 (Sunday!) - Shipper/warehouse left a voicemail to call them for a delivery schedule.

6/30/08 - Voicemail retrieved. I called shipper/warehouse to arrange for a Tuesday (7/1/08) delivery.

Your services (customer service, shipping) * like a huge leach!

Company: FotoConnection
Country: USA
Site: fotoconnection.com

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