Best Buy
Sale flyers limited to first 25 customers, not stated in newspaper ad

I went to one of the Best Buy Stores in Melbourne Florida on 11-29 for the 6-hour special sales. The store opened at 6:00 am and I arrived at 5:30 am in 40-degree weather and waited until opening of store. When the store opened and I finally entered the store and was directed to the line I needed to wait in for the computer products I wanted to purchase. After waiting an additional 30 to 40 minutes in the line where I was to receive the products I wanted to purchase, I was told by the associate that I needed a flyer that was handed out to the first 25 people, that I did not know about.

I became irritated and did not understand why after waiting 30 minutes in 40-degree weather and 30 or more minutes in line, why I could not purchase a product that was not yet sold out and why did I need a flyer, when this information was not in the BEST BUY NEWSPAPER FLYER FROM THE LOCAL NEWSPAPER.

I found a store manager and explained what happened. The manager said something along the line like; we decided to hand out the flyers to the first 25 people in line outside the store, who wanted these computer products, before opening. I pointed out that this information was not included in the BEST BUY FLYER FROM THE LOCAL NEWSPAPER and that I would have gotten to the store earlier if I would have known ABOUT THIS CONDITION FOR THE SALE.

The manager remarked something like that is the way it is. I told the manager that I would contact the Main office of Best Buy and tell them what happened.

I called Customer service and was told that there was only 25 of these units available. I pointed out that the ad said minimum 25 bundles per store. I was also told that their logic is, I should have known that there was only going to be 25 units on sale. I guess I was suppose to check with everyone in front of me to see if there was 25 people going to buy this product and I should have known there was only going to be 25 units when the ad reads 25 minimum per store.

I do not understand how being a first time shopper on this day and sale, I was supposed to know this information.

John
Palm Bay, Florida

Company: Best Buy
Country: USA
State: Florida
City: Melbourne
Address: 1900 Evans Road
Phone: 3217686840

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