Sky Mall
Awful company with poor customer service. Shipped after cancelled

I placed an order for an air bed on Skymall.com on 4/15/08.

Item was $199.00 plus shipping.

Ad shows expected delivery in 14 days. I had company coming in about 2 weeks.

By day 15, item does not show as shipped, I called and was told it is 14 business days, THAT IS NOT WHAT THE AD SAYS... But ok, I mark that day on my calendar and wait.

14 Business days is 5/5/08.By 5/8/08 still no shipment, still nothing.

I called the morning of 5/8/08 (around 10:00 am EST). Was informed order has not shipped. I asked to cancel. For 2 reasons, 1: now it is over 3 weeks and still no air mattress company is gone and I'm furious 2: I found the EXACT same item on Amazon for $130 free shipping... informed them of this. Was told order can be cancelled.

Next morning I have an email that my Skymall order has shipped. Track UPS package and find that it shipped at 8:30PM on 5/8/08. About 10 hours after I asked for this order to be cancelled and more than 3 weeks after I placed the order.

Package was received back at sender's location on 5/16/08. I called on 5/19/08 and asked about my refund. Was told that it would be issued within 3 business days. Called back today 5/27/08 same story... Still no refund.

My credit card company won't let me dispute the charge on my bill until 30 days after the returned item was received.

I will continue to follow up with Skymall at least once a week until I can do the credit card dispute.

Just beware that if you order from this company they feel ABSOULTELY no obligation to do the right thing.

Company: Sky Mall
Country: USA
Phone: 8007596255
Site: www.skymall.com

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