Verizon Wireless
Sent to Collections After Account Closed and Bill Sent to Old Address

Wrong Address & Fraudulent Billing the business that doesn't give a dam...

After having been a customer of Ameritech & Verizon for over 10 years, I decided to change cellular phone companies. Our reception was very poor in our area.

I checked the dates on my contract for the two phones I had and called customer services on 10-01-02 and told them I wanted to cancel my account effective 10-01-02. The lady expressed to me that they would like me to stay with Verizon. I declined and she thanked me for being a good customer. She said I was paid through 10-02-02.

On 11-20-02 I had a message on my recorder from a collection agency which I called. They informed me that they had been contacted by Verizon to collect an over due account. I had never received a statement from them after closing my account.

After an hour on the phone, A lady from payment services department informed me that they had sent a bill to an address that I had moved from almost five years ago. I explained that it was the wrong address and that I didn't believe I owed them anything. I have had this plan for two years and I know my calling area and call times. I had free nights & weekends.

When I called customer service to obtain my current balance, I was told the date of my last payment and that my balance was zero.

On 11-18-02 I received a check from Verizon for an overpayment of $6.14.

I have never been a day late on any of my obligations and am trying to clear this matter up without affecting my credit reference.

I requested a copy of the bill sent to me at my current address. They have never failed to send my statement to this address. I feel I have been screwed.

William
Herrick, Illinois

Company: Verizon Wireless
Country: USA
State: Illinois
City: Decatur
Address: Central Illinois
Phone: 8662661445

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