DotConsole.com & PreOrder.com
Ripped Off my 11 Year Old Stepson! Las Vegas, San Marcos

Purchase Date =
September 2nd 2007 via E-Bay
(Item# 87482969RA236733G)
XBOX 360 Ultimate Chameleon Edition with 2 year FULL REPLACEMENT WARRANTY.

Warranty RMA Issue Date =
December 4th
issued per dotcomglomerate@aol.com

Delivered to Above Address =
December 10th
received and signed by
GLOREIA

After Multiple E-Mails and Text Messages and Phone Calls to dotcomglomerate@aol.com, dustindb11@gmail.com and xboxsource@aol.com the unit was finally found.

Shipped back to me via DHL
tracking number 25722426951
February 4th
(promised 2 day delivery by Dustin Humes as customer satisfaction)

Received via DHL
February 8th
(4 days later)

Inspected part and it is incorrect, not having the same mods that were purchased with first unit. Not to mention after hooking it up, it does not function either.
The unit I won on E-bay was the Ultimate XBOX 360 Chameleon Edition, which is supposed to have the XCM See thru Cover, 360-XCM High Speed Air Cooler and Add On Fans, Plus the XCM 360 Chameleon Case and XBlaster. The unit sent as Warranty Replacement was missing quite a few of the upgrades that I had originally purchased.

Contact Dustin about dilemma and he promises the following:
NDA Return of CORRECT Unit when Improper Unit is again received.
1 Free Game (choice of game his)

Re-Shipped via UPS
February 11th
tracking number 1Z4278690346336375

Delivered via UPS
February 15th
received and signed by KELLY

So I finally talk to Dustin Friday the 15th, and he informs me that "they" (I assume technicians) are trying to assemble a CORRECT unit to ship as promised. And he (Dustin) promises to provide tracking information for the return unit. However, I receive NOTHING and now Dustin has dropped off the Radar again. No E-mail returns, No Phone Call Returns and No Instant Messenger Returns. I just want SOMEONE (and I have a strong feeling that this will be falling on deaf ears and blind eyes) to be aware that this is un-acceptable. If it were just me, I would chalk it up as just a bad experience with a bad company or representative of such. But it is not for me, this item is a GIFT for a 11 year old kid, that was promised this item (picked out by him specifically) for his achievements at school. He was able to play with the unit less than 4 months. Adding up all the time that this unit has been away for WARRANTY ISSUES, LOST and INCORRECTLY REPLACEMENT the unit has been gone 2 months, half the time that he had it in his possession. Not to mention the fact that I had to spend roughly $25.00 on shipping for these issues. After spending $642.00 with your company I am quite un-happy and feel as if I and my stepson have been treated very poorly. Please return a NEW, PROPER UNIT as promised via the WARRANTY. Also, Dustin offered to send the unit back NEXTDAY AIR including a FREE GAME for the Inconvenience. Here is a List of games that my stepson is interested in, (Turok, Blacksite Area 51, Resistance: Fall of Man, Rainbow Six: Vegas) if you have any of them please include one, if not, Dustin said that you carry mostly first person shooters. Anthony has Halo 3 already, so I will trust you to send him a title (s) that you would recommend. After dealing with this mess for so long I have lost all interest in ever ordering from the internet, much less your company ever again. (and we own EVERY game system, so the loss is yours)

April 16th,
I receive a message from dotcomglomerate@aol.com that the units are available and it should ship that week.

April 22nd,
Another E-Mail from dotcomglomerate@aol.com, the unit specific to my order is still not available.

Rip Off Status:
ONGOING

Company: DotConsole.com & PreOrder.com
Country: USA
Address: 8174 S. Las Vegas Blvd #109-203, Las Vegas, NV 89123 Or Suite 14, 274 S Rancho Santa FE Rd, San Macros, CA 92078
Phone: 6197884897

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