Sprint PCS
Misinformation and lies!

I have been treated horribly with Sprint. I am frustrated and tired of dealing with this. I now have my phones (3 lines) disconnected and they will not restore services if I don't pay when I have been told by their Customer Service Reps that I am fine and that my account is noted on the arrangements. I emailed as many corporate addresses that I could find off the net in hoping to get some sort of satisfactory response. Here is a copy of the letter I emailed about my complaint. If any one has any help for me please let me know: March 25.

Sprint PCS Corporate Offices

I have searched countless hours in order to find a phone number or an email to voice my complaint regarding my Sprint account. I have a Sprint Corporate account through (omitted for privacy) and have been a loyal customer for over 3 years. I also have referred several business associates and friends to what I thought was the best PCS provider.in my years of service, I have ignored the inadequate and rude customer service and issues that I have had because I enjoyed having the use of the cellular phones. But, unfortunately this is the last time that I am going to put up with this.

I pay weekly on my business account and I have never had any problems with doing so. During the time of my set arrangements, my phone has been suspended several times. Each time that this happens I have to call Customer Care to have the phone restored. No problem. Well, when I made my last payment on March 1 of $100 I was told that paying my weekly amount wasn't sufficient enough to keep the balance current. I was told that I was falling behind schedule and I was receiving numerous late fees (when I shouldn't have). So, in order to get the balance current I had to pay larger amounts. I told Customer Care that it wouldn't be a problem as long as I can break them down in 3 installments. (March 21 was the date of that call). The payment plan was for March 28, April 1, and April 4 and the balance would be down to zero. I also was told that they are in the process of merging and updating accounts so if there is any problems call back. On March 25, my phone was not only suspended, it was completely disconnected. I called back at 5pm and I was told that they were unable to access any accounts because the systems were down and to call back in 2 to 4 hours. At 10pm I finally got through to Customer Care after trying for several hours. I spoke to a Customer Care Specialist and he said that the account is noted for the arrangements and that it shouldn't have been disconnected. He then transferred me to a Customer FINANCE specialist to have the services restored. I spoke to a woman and she said that everything was fine and that she had to speak to her Supervisor to have the services restored. After waiting several minutes, Anthony the lead supervisor got on the phone and basically said No, I cannot restore services until the total balance is paid now. I told him of the arrangements that was granted by Customer Care and he said that I was misinformed and that Customer Care cannot make arrangements. He said that they were not doing their job correctly. I told him how is that possible? When you want to speak to someone at Sprint they direct your call to Customer Care. I told him that how is this my fault? Should I be penalized for an employee not doing their job correctly. I was told that my services would not be suspended and now I have my phones (I have 3 lines) completely disconnected. I also have to pay a reconnect fee on top of this. He would not restore my services and he said there was nothing more that he can do. He said that I can pay in 3 installments but the services still wouldn't be restored. I have never in the three years have had as much "misinforming" that I have right now. He told me that he has to end this call and that he was hanging up. I wasn't done speaking with him yet. I asked for the Corporate office number and/or email and he said he didn't have one. What kind of business doesn't have Corporate numbers for their customers to call? I found your email address after searching on the internet. I found this address along with pages full of other customer complaints about Sprint, exactly like mine. I am very dissatisfied with the way I was treated. I have always paid my payments and your Customer Service Reps treated me like I was a worthless "NON PAYER" (that's exactly what I was called) I was told that I shouldn't spend my money on other non important things when I have a cell phone bill due. What kind of etiquette is that? I demand restitution for this. I have never been insulted like this in my 30 years of being a consumer. I demand my services to be restored immediately without penalty. I will go as far up the ladder as I have to in order to get this resolved. I have been patient and polite for 3 years and I cannot contain my professionalism any longer. I expect a reply and resolvement in the next 24 hours. This is a corporate account and these phones have to be usable.

Company: Sprint PCS
Country: USA
State: Indiana

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