Cricket
Poor service!

Don't join Cricket! I got a phone there for my daughter, a Kyocera. After a couple of months the wall charger died. Called Cricket and they said go to where I bought the phone and get another charger. So I went to the local Cricket store and bought another one for $20. They took the defective one and threw it away. Everyone is happy.

Two more months go by and now the Kyocera is not wanting to charge anymore. Called Cricket and they said bring the phone in and they'd replace it for free. So I took the phone in and they looked at the charger and said it wasn't a Kyocera charger so the warranty is voided. I explained I bought the charger from them but they said that didn't matter not their problem. So I talked to another Cricket representative after experiencing a most unpleasant experience. The original representative was extremely rude. The second representative explained I needed to bring in the original charger with the phone and then they could do something. But guess what I can't because they threw the original one away. So I apparently have no recourse even though this is their fault and the phone is defective. So I feel I've been taken by the company. Frankly they are unprofessional and obviously could care less about their customers. If you are thinking about using them then think twice.

Company: Cricket
Country: USA

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