Microsoft
Xbox 360 Hard Drive Replacement Delayed Over Two Months

It has been over 2 months since my xbox 360 hard drive was sent to McAllen Texas for replacement (the red ring of death was detected on Christmas day 2007) and I have been given the run around by the people on the 800 customer service phone number. They refuse to accept the insurance receipt number (I was told to mail out the defective hard drive at my expense for prompt service!) as the tracking number and they refuse to acknowledge the information provided by the U.S. Postal service that the package was received on Jan. 2. I've even provided the time and name of the person who signed for the package.

The warranty on the system expires this Dec. And it's now March and my 8 year old still can not utilize the complete system. This is an exploitation of the consumer and something needs to be done

Company: Microsoft
Country: USA
State: Washington
City: Redmond
Phone: 8004699269
Site: microsoft.com

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