Samsung Consumer Electronics
Samsung rip-off - bd-p 1000 blue-ray dvd player rip off!

Originally Posted: 10/11

I bought Samsungs BD-P 1000 Blue-Ray DVD player from Circuit City in August (2 months after Samsung started selling it). Shortly after, this BD-P 1000 started giving me the following problems:

It started setting parental controls on its own. After I turned that Samsung BD-P 1000 Blu-ray DVD player off and on, settings were automatically changed to the level where it was asking me to enter parental password even to watch cartoons.

After about 3 months from purchase date it stopped playing blu-ray discs. I called Samsung at 1-800-726-7864 and I was told that someone will come out and service that Samsung BD-P 1000 Blu-ray DVD player. 3 times I called to schedule - I was promised that somone will come every time and no one came.

I got fed up with it and I stopped calling Samsung USA. I dont have time calling them over and over again. My time more valuable than making stupid phone calls that never gets me anywhere.

Couple of months ago I tried watiching blu-ray DVD again on that SAMSUNG BD-P 1000 blu-ray DVD PLAYER and I called Samsung USA again and I was told to go to the Samsungs web site and download the patch. I did it with representative over the phone guiding me through what to click on the Samsungs web site My Samsung BD-P 1000 Blu-ray DVD player STARTED WORKING after I installed that patch.

After a while that Samsung BD-P 1000 Blu-ray DVD player stopped working again. First of all, representative Eddie was not able to find my call records (!!). He also said that Samsung never sends anyone to service DVD players at home (!!) He also said that there were no calls from me about this Samsung BD-P 1000 DVD Blu-ray player in the past. He also said that because i installed that patch my warranty is voided. He also said that it's been over 12 months since I bought that Samsung BD-P 1000 Blu-ray DVD player and now I HAVE TO PAY OUT OF MY OWN POCKET FOR PARTS AND LABOR TO GET IT REPAIRED AND I HAVE TO MAIL IT IN (which will cost more to repair than purchase a new one).

I got ripped off by Samsung and I gave away $1000 (thats how much I paid for it in 2006) to Samsung to get headaches and unacceptable level of service.

I will never in my life purchase anything from samsung again!!!

Company: Samsung Consumer Electronics
Country: USA
State: New Jersey
City: Ridgefield Park
Address: 105 Challenger Road
Phone: 8007267864

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