Vonage
Charges AFTER cancelling my account

Brandi87
02-01-2008
14

I signed up with Vonage a year ago. After a few months, I moved and had no high speed internet connection and no need for the service. On November 8 of last year, I called to cancel the account.

The person I spoke with was told all of the information provided above as to why I was cancelling. She did her usual sales pitches, but I refused them all. She told me that I owed nothing on the account, as it was paid in full to date, and it would be cancelled. Plain as day... There would be no new charges, and I was done. That's it.

January 9 this year I received an e-mail stating that a transaction from Vonage couldn't go through. 2 days later I got another one. I e-mailed them back (to save on my cell phone charges) and told them I had cancelled, what the lady had told me, and asked why I was still being charged. I got a response shortly after stating that I had agreed to a free month of service, so the account didn't get cancelled because I didn't call and close it before the free month was over. I never agreed to this, and had been assured it was going to be closed.

I am currently disputing this with the company, but I feel that any business that uses these practices to get money needs to be thouroughly investigated. These charges are completely false and I will NOT pay them. Thankfully, the bank account they are trying to charge is an account I closed in December. One thing that may help fix these situations is getting customer service people who KNOW ENGLISH!!!