Dish Network
Refused $99 Refund for Upgrade Package Declined at Delivery

When I called to inquire about an upgrade to our high definition TV, the spokesman was trying very hard to "rush me " though. I had many questions. If it is free, why are they charging me $99? How do I get a refund? Where are the procedures to get this refund? The spokesman was annoyed with me, and said, "This is what you want; let me play the verification tape." When I heard on the tape that hanging up would prevent me from getting the upgrade, I hung up. This was too slick of a push and promote, and I had questions.

The upgrade package came from UPS; I refused it but took the tracking number so I could trace it. Dish received it according to the UPS tracking, so I called about a reversal of the $99 charge which had appeared on my credit card. I was hung up on once, so I went though the explanation again. Finally, he said the credit would appear in 7 to 10 days.

I waited the 10 days, and called. After much explanation and checking their records, I was told the credit was disallowed because they couldn't be sure the equipment was the same equipment they sent.

I was angry. I asked to speak to a manager. Another long wait. And then more record checking. I repeatedly said, "I did not get the package or open it because I refused it from UPS. I did not order it, and I was charged, and now I want a refund."

After approximately an hour of phone time, I was told I could not get a refund, but they would reduce my dish account by that amount, and after 2 months, it would be like a refund.

They used my money for over 6 weeks by stealing it. I don't know if I will get the refund, but my advice is to use a local retail dish retailer, and keep good records. I still don't know if I will get the refund.

Company: Dish Network
Country: USA
Phone: 8003333474
Site: dishnetwork.com

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