Sears - Extended Warranty / Whirlpool Washer
Washer Repair Took Six Weeks, Warranty Refund Offered Minus $70

I bought a Whirlpool washer 3 years ago from Sears, I also bought an extended warranty. The first time I used the warranty was earlier this year. The complaint begins with the time I needed to wait before the machine was fixed, six weeks from my initial call. This means six weeks of $40 a week laundromat visits. Then less than two months later the washer breaks again. After waiting one week for service the technician that came to the house said "there is nothing wrong with the washer, you will just need to manually spin the tub to get it going". That is absurd, it would be similar to a mechanic telling you that your car is fine, you just need to push it to start it rolling then jump in. Called Sears' service line again and told my story, the only thing they can do is send another tech in a week or so. I asked if I could at least get reimbursed for the service agreement, they said sure but they would need to deduct $70 for the first technicians visit and diagnosis of having to manually spin the tub. When I said that was ridiculous and asked to speak to a supervisor I was told I would be transferred to one, but they just hung up on me. When I called back I was told the supervisor was not in and they had no idea when she would be in. I asked for a corporate number to talk to a district or market manager or possibly the absent supervisor's supervisor, I was told the office is in San Antonio but the did not know the phone number. Great, sounds like they just send you on wild goose chases until you give up.

Company: Sears - Extended Warranty / Whirlpool Washer
Country: USA

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