Circuit City
Altered transaction after receiving merchandise and fraudulent ESP CCA Protection Plan - extended warranty without authorization - horrible situation!

We purchased a "brand new" DLP 65" Toshiba TV from Circuit City on Sept 25th. Recently we went to the store, within the 30 day purchase period, to obtain a price adjustment on the lower price. What we learned upon asking for the adjustment was "shocking" at the least! As it appears, the cashier stated you don't qualify for a reduction as you already have the lowest priced. I stated, NO, we paid the higher price and she stated NO, you have already returned the TV and received an adjustment. She showed me her screen view of the transaction which showed a complete return and purchase of our TV on 09/29/07. (we had not even been to Circuit City on this time - keep in mind). So I asked for a print out of our transaction and reviewed the unwanted transaction whith showed, someone, had returned our TV within the retail store, adjusted the price and sold us not a NEW TV but a "open box" TV and provided us with an "UNWANTED" $399.99 extended warranty! We had not been aware of the fact that our TV was open box and furthermore we are not interested in an extended warranty! They sold us, without our consent an open box item and an extended warranty for an item we had assumed was BRAND NEW. They ripped us off and we were not even present at the time of this transaction. I am shocked that Circuit City altered our transaction of our NEW TV and provided us with an extended warranty after the fact. Keep in mind, our TV had not even been delivered until 09/28/07 and the return we had no idea about took place on the following day - 09/29/07. This appears like a serious legal action going on behind the scenes at Circuit City - how many other people are not aware of this situation?

Company: Circuit City
Country: USA
State: California
City: Encinitas

  <     >