Allsat - Dish Network
Undisclosed Fees This Company is Terrible

In November I switched to Satellite television. After what I thought careful research I decided to go with Dish Network because it was cheaper than the other satellite services. I used the Vendor AllSat as they came up as the Waterbury, CT vendor for Dish Network on a web search. They were offering $10 off month for 10 months and a free portable DVD Player or mini Ipod. I called and set up an appointment and asked them about the free gift because they didn't ask which one I wanted. They told me I had to print out a separate form to get the gift. They showed up at my house and we signed the delivery forms all of which were Dish Network Forms I still have copies. The next week I printed out the forms AllSat said I needed to get the free gift. These forms said if I sent these in then I was agreeing to an 18 month contract so I never sent them in. Therefore not getting the free gift or agreeing to the 18 month contract. Well, my husband and I had to move in with my parents April 1st to save some money to buy a house because we have our first child due this November. We canceled our satellite Service by calling DishNetwork and they charged us $175 dollars for early termination. I argued with them because I didn't know of any such contract. 2 days ago we got a letter from AllSat saying we owed them $295 for early termination and if we didn't pay them they were going to report us to the credit bureaus and to collection at our cost. (1st notice with less then 30days to pay and threats?) I have this letter to if needed. $470 for canceling a service? Two fees for the same thing? Termination fee for use of satellite for less than 18 months? We sent an email to them asking them what this was about (I have this is my outbox) and they said that I didnt sign a contract that by calling the number from their website I agreed to their terms and conditions which are supposedly right next to the telephone number on the website (If you go to the homepage you will see that this is false.) Then they said they sent me an email confirming the Terms & Conditions. (I have this email too) What they actually sent me was a confirmation email, which they only told me was confirming the appointment but failed to disclose that there were terms also enclosed to review by following the link at the very bottom of the email hidden. (I can provide the email if needed.) I am at a loss of what to do. I don't feel this is fair. Cellular companies don't even charge this much for cancellation of services and their services are portable. A satellite is not. My parents are happy with their cable and don't want a satellite and they own the property. Had I known about the 2 termination fees I would have kept cable who has no termination fees or I would have signed the form for the free gift locking me into the 18 month contract that I supposedly entered by calling but I had no idea of the termination fees or the contract. Nor would anyone had they called to set up an appointment. Please help.

I am seeking for them to have to fully disclose their terms especially in the area of termination fees. I work in the securities industry and we must fully disclose everything. Cell phone services also tell you up front of their fees if you cancel early. No one deserves to go through what I am right now. I am also seeking that this be found as a void contract. I did not sign anything stating that I recieved this information and therefore it shouldn't be assumed that I did. I want my account cleared and not to have to worry about collection, negative reporting, or payment on this matter. I feel I have already paid once for terminating my service I shouldn't be charged twice for the same thing. If AllSat feels they're entitled to the termination fee DishNetwork should be passing on what was already collected for that fee.

06/22 RECEIVE BUSINESS RESPONSE: Customer found our company by doing an online search for DISH Network. Customer went to our website, called our phone number and placed an order. They agreed to the terms of the order over the phone, and were also emailed a link to the terms in the order confirmation. One of the terms is the customer agrees to an 18 month commitment. Cusotmer disconnected after less than 5 months, and therefore was in full violation of that commitement and now owe the $295 cancellation fee. I will forward the exact email sent to the customer immediately following their order that has the link to the terms.

If you have any other questions, let us know!
AllSat Inc
allsat.com/terms

Customer confirmation email with link to terms for... See terms on bottom.
Jessica

Original Message
From: AllSat (mailto: support@allsat.com)
Sent: Thursday, November 02 2:20 PM
Subject: Your Order From AllSat

Thank you for your order!

You placed an order on Thu Nov 2 13:20: 01 2006 for the following DISH
Network system:

DVR Receiver (Dual Tuner),

DISH Network Subscriber Information:

Installation Date:

Your installation is scheduled for 11/04.

If you need to re-schedule your installation:

Call: DISH Network
Phone: 1-800-333-3474
Note: You must give 24-48 hours advance notice if re-scheduling

Thank you again for your order. Please let us know if you need any further assistance, we're glad to help!
Sincerely,
AllSat
1-800-425-5728
allsat.com

All sales are subject to allsat's terms and conditions of sale. You can find them by clicking here: allsat.com/terms

Company: Allsat - Dish Network
Country: USA
State: Missouri
City: Springfield
Address: 3040 W Republic Rd Ste A
Phone: 4178874922

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